At Digital Realty Trust we know that it is easy for companies to say that they provide excellent customer service. Empty claims and promises mean nothing when you have a critical datacenter issue. We realize that in selecting Digital Realty Trust as your datacenter provider you have placed your faith in our ability to respond to your needs quickly and successfully. We do not take this responsibility lightly. Our commitment to our customers is best expressed by the tenets that our customer service organization has been built upon:
- We do what we say — Our word is our bond. You can always count on us to follow through on our commitments.
- Actions are completed on time — Your datacenter operations depend on our ability to complete activities on time. Our goal is to complete them ahead of schedule.
- We are responsible — Good intentions are nothing without results. As our customer we are responsible for ensuring your satisfaction through our performance.
- We communicate — Your mission critical operations can't afford surprises. We are committed to communicating with you clearly and regularly.
- Satisfaction builds loyalty — We view each customer as a long term partner. Maintaining your loyalty demands that we continue to garner your satisfaction by exceeding your support expectations.
- Continuous improvement — We hear you and strive to make improvements to our processes each and every day.
Contact Us
877-DLR-SRVC (357-7782)
customerservice@digitalrealtytrust.com
FAQs
We have taken a collection of our most frequently asked questions and captured them for you here.
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