The Window to Data Center Management

“Your Most Important Management Tool”

The level of uptime delivered by your data center is the most important of all metrics. Internal temperatures, PUE and any other measurements that you may use to monitor your data center operations don’t mean a thing if it’s not working. To enable you to proactively guard against data center failures Digital Realty Trust has developed its customer service and monitoring portal—The Connection.

A standard component of Digital Realty Trust’s Turn-Key Datacenter® product package and available as an option for Powered Base Building® customers, the Connection is a bi-directional customer service portal that allows you to communicate directly with your Digital Realty Trust customer service representative to not only report maintenance requirements or make inquiries but to track their progress through to their resolution as well. The portal also serves as the access point for Digital Realty Trust’s Critical Facilities Management® software system which enables operators to monitor and control critical system components.

Through the Connection users possess a wealth of capability at their fingertips. Access to important documents and archives of past events are available in the Connection’s archive area and the system enables multi-data center customers to manage all of their Digital Realty Trust facilities from a central location. The distributed capabilities of the portal also enable local users to access the system from their individual sites via the Connection’s password protected interface.

The Connection has been developed by Digital Realty Trust to offer our customers capabilities that aren’t available from competitors or Do it Yourself solutions. Through the Connection you can proactively monitor and control your data center operations to ensure that you're able to maintain your most important metric.